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Be a tester, make a difference Successful city services rely on resident engagement and community-focused design. As the City of Saint Paul finds new ways to meet people where they are, we must ensure everyone joins in collaborative innovation. This civic engagement program invites residents, business owners and others who visit City of Saint Paul to provide feedback to improve the design of digital services and products.
Community-focused design combines user experience research, community engagement, and design skills development to add perspective for technology solutions. Testers have already provided input on the City of Saint Paul's public website.
Tester opportunities follow a set of principles to ensure consent, privacy and trust are centered at all times.
Our Values and Commitments
"If it doesn't work for you, it doesn't work." This founding mantra of the Civic User Testing Group guides our vision for user testing as necessary for a Saint Paul that works for all.
Respect for testers and their time. We are dedicated to compensating testers for their time whenever possible. We also commit to incorporating user feedback after its been received.
Data privacy and only collecting data that is needed. Identity information about our testers is never public or shared along with data insights. Informed consent is required for all research studies.
Recruitment is representative of the community served. We strive to hear from and elevate voices from underrepresented individuals and underserved groups.
Designs should be welcoming and accessible. We include perspectives from people with disabilities and English language learners. We also work with community members who have technology barriers such as limited digital literacy or internet connectivity.
Your Feedback is Valuable We have several active studies in progress with more studies beginning each month. We need testers like you to help us design technology tools and resources. Our values and commitments strive to include people who have historically been underrepresented in processes that inform city design and technology projects. We encourage you to sign up if you identify as any of the following:
New to Saint Paul
Senior citizen
Neurodivergent or having a disability
BIPOC
LGBTQIA+
English language learner
Business or rental property owner
Current Tester Opportunities The Office of Technology and Communication is not currently recruiting testers for an upcoming study. Those interested in signing up to be a tester for a future opportunity can sign up now or check back.
Be a tester, make a difference Successful city services rely on resident engagement and community-focused design. As the City of Saint Paul finds new ways to meet people where they are, we must ensure everyone joins in collaborative innovation. This civic engagement program invites residents, business owners and others who visit City of Saint Paul to provide feedback to improve the design of digital services and products.
Community-focused design combines user experience research, community engagement, and design skills development to add perspective for technology solutions. Testers have already provided input on the City of Saint Paul's public website.
Tester opportunities follow a set of principles to ensure consent, privacy and trust are centered at all times.
Our Values and Commitments
"If it doesn't work for you, it doesn't work." This founding mantra of the Civic User Testing Group guides our vision for user testing as necessary for a Saint Paul that works for all.
Respect for testers and their time. We are dedicated to compensating testers for their time whenever possible. We also commit to incorporating user feedback after its been received.
Data privacy and only collecting data that is needed. Identity information about our testers is never public or shared along with data insights. Informed consent is required for all research studies.
Recruitment is representative of the community served. We strive to hear from and elevate voices from underrepresented individuals and underserved groups.
Designs should be welcoming and accessible. We include perspectives from people with disabilities and English language learners. We also work with community members who have technology barriers such as limited digital literacy or internet connectivity.
Your Feedback is Valuable We have several active studies in progress with more studies beginning each month. We need testers like you to help us design technology tools and resources. Our values and commitments strive to include people who have historically been underrepresented in processes that inform city design and technology projects. We encourage you to sign up if you identify as any of the following:
New to Saint Paul
Senior citizen
Neurodivergent or having a disability
BIPOC
LGBTQIA+
English language learner
Business or rental property owner
Current Tester Opportunities The Office of Technology and Communication is not currently recruiting testers for an upcoming study. Those interested in signing up to be a tester for a future opportunity can sign up now or check back.
Our research team needs input from the community to help improve plan review services.Volunteers will review a new webpage on StPaul.gov and answer a short set of questions.
Complete this survey to volunteer
To participate, you need a computer with a microphone and access to the internet. You will not need to download any software.
Interviews will take place this fall, we can find a time that works with your schedule.
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The Office of Technology and Communication is improving the way people find information related to City services. We are always looking for interested individuals to participate in future studies. Take this survey to be notified of future tester opportunities.
The Block Party study has already been filled, but you can let us know if you would like to participate in a future study
We are committed to listening to voices we have not heard from in the past.
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User Testing for Community-Focused Design is currently at this stage
Complete the survey. You will see confirmation on your screen that we received your answers after you submit.
Learn about opportunities
this is an upcoming stage for User Testing for Community-Focused Design
The researcher will contact you if the opportunity aligns with your survey answers. Testers match the target audience for a specific service or tool. Our commitment to incorporate diverse perspectives may prioritize individuals from underrepresented user groups.
Sign the Participant Agreement
this is an upcoming stage for User Testing for Community-Focused Design
You will receive information about the study and how data collected will be protected and used. Testers must sign the agreement before meeting with the researcher.
Participate in a study
this is an upcoming stage for User Testing for Community-Focused Design
If you agree to participate in a study, you will receive a calendar invitation that includes a link and instructions to join a virtual meeting with the researcher.
Receive compensation
this is an upcoming stage for User Testing for Community-Focused Design
All testers are compensated for their time. The amount varies based on the level of commitment. We strive for testers to receive their gift card in the mail within 5 days of participation.
Tell us if we can improve
this is an upcoming stage for User Testing for Community-Focused Design
After you participate, please complete the satisfaction survey to provide us with feedback we can use to improve our processes.
See how your feedback helped improve design
this is an upcoming stage for User Testing for Community-Focused Design
Check back to see how your feedback helped inform design. If you have a question about a certain piece of feedback you shared, our user researcher can help track a feature back to your insight.
Help your friends to become testers!
this is an upcoming stage for User Testing for Community-Focused Design
We want to include as many voices as possible. If you enjoyed providing feedback as a user tester, please tell your friends and family to join become a tester. They can complete the sign up form if they are interested.
