Saint Paul's Digital Services
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How can Saint Paul improve the ways people access City services? Share your ideas, comment, or like ideas already presented here.
sherrypjohnson6 months ago
- How do you want to find information you need from the City?
- How do you want to get in touch with a staff member to solve your problem?
- What do you want to see more of when you search?
- Anything else you want to share?
Increase Search Capability
Find a way to include FAQ or most-searched items to give users smarter search results. For example, people probably look up "forms" a lot. What if when they searched for "form" or "forms," they were taken to a question tree pop-up that asked whether they were a resident, worker, business owner, etc..., then followed up with popular site links that took them to the form those groups typically ask for?0